Terms & conditions

1. Who you are buying from

The Retirement Gift Co. is a UK personalised-gift studio operated by Craig Fearn, a UK sole trader (not a limited company, not a marketplace). Our email address is hello@theretirementgiftco.com. We are registered with the Information Commissioner's Office.

2. What you are buying

Personalised, made-to-order retirement gifts: photo-to-art portrait canvases generated from a photograph you upload, and typography prints personalised with the name, years of service and message you supply. Every item is produced to your specification by our UK print partner (Gelato) and shipped to you. Because each item is unique to you, it cannot be resold.

3. Your order and when the contract is made

Placing an order at checkout is an offer to buy. The contract is formed when we confirm your order has entered production — not when payment is taken. We may decline an order if a product is unavailable, a personalisation detail is unreadable, or the uploaded image fails a content check; if we decline, you receive a full refund. You confirm that all personalisation details you provide are correct — we cannot reprint free of charge where you supplied incorrect details.

4. Prices, VAT and payment

All prices are shown in GBP and are the full amount you pay — The Retirement Gift Co. is not VAT-registered, so no VAT is added at checkout. Delivery is included where stated. Payment is processed securely by Stripe; we do not see or store your card details.

5. Your photo and what you promise us

When you upload a photograph or supply personalisation text, you confirm and warrant that:

• you took the photograph yourself, or you own it or otherwise hold all rights and permissions needed to have it reproduced and printed;
• it does not infringe the copyright, trade mark, privacy or other rights of any third party;
• you have the consent of any identifiable person shown in the image; and
• the content is lawful and not obscene, and you are entitled to use it for the product you have ordered.

6. Indemnity

You agree to indemnify and hold The Retirement Gift Co. harmless against any claims, losses, damages, costs or expenses (including reasonable legal fees) arising from any image or content you supply, including any claim that it infringes a third party's rights or breaches the promises in section 5.

7. Content we can refuse, and takedown requests

We may, at our discretion and without liability, refuse, cancel or refund any order, and remove or delete any uploaded image, where we reasonably believe it breaches these terms or any third party's rights, or following a valid complaint or takedown request. If you believe an image has been used in breach of your rights, contact us and we will act promptly to remove it.

8. The portrait (AI) service

The photo-to-art service produces an artistic interpretation of your photograph; it is not an exact likeness and we do not guarantee that any particular feature, detail or colour is reproduced. You see and choose the painted preview before anything is printed, and we review every generation before it goes to press. On-screen colours may vary slightly from the finished print. Nothing in this section reduces your statutory right to goods that are of satisfactory quality and as described (see section 10).

9. Your data

We process the photograph and details you provide only to fulfil your order — our lawful basis is performance of our contract with you (UK GDPR Article 6(1)(b)). Your image is shared with our print partner (Gelato) solely to produce your order, and is deleted once your order is fulfilled and any complaint period has passed. We do not perform facial recognition on your photo and do not use it to train AI models. Full detail is in our Privacy Policy.

10. Cancellation, returns and your statutory rights

Under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day right to cancel does not apply to goods that are made to your specification or clearly personalised. As every item is bespoke and made to order, we do not accept change-of-mind returns once production has started — we cannot resell a personalised item.

This does not affect your statutory rights under the Consumer Rights Act 2015. If your item arrives damaged in transit, or has a print or production fault on our side (a misprint or poor print quality), or is otherwise faulty or not as described, we will reprint or refund it at our cost. Contact hello@theretirementgiftco.com within 14 days of delivery with your order number and a photo of the issue. Full detail is on our Returns policy.

We cannot reprint or refund free of charge where the problem is in the details you supplied — for example a misspelt name, wrong date or a low-quality photo you uploaded. Please check your personalisation and preview carefully before you pay.

11. Risk and title

Risk in the goods passes to you on delivery. Title passes once we have received cleared payment in full.

12. Our liability

Our liability to you for any one order is limited to the amount you paid for that order. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law — and nothing in these terms affects your rights under the Consumer Rights Act 2015.

13. Events beyond our control

We are not liable for delays or failures caused by events beyond our reasonable control (for example carrier disruption, supplier outages, severe weather, or IT failures). Where such an event affects your order we will tell you and offer to wait or refund in full.

14. Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts. If you are a consumer resident elsewhere in the UK, you keep the benefit of any mandatory consumer protections of the law where you live.

15. Contact

Questions about these terms, or a takedown request: hello@theretirementgiftco.com.