Delivery & returns

Delivery

Every piece is made to order, and we deliver to UK addresses only. Production takes 2 to 4 working days and delivery adds 2 to 5, so allow 4 to 9 working days in all. Standard delivery is included in every price.

Order today and the estimated dates are:

Priority delivery goes by the fastest courier. It costs £4.99, takes 3 to 6 working days and you choose it at checkout.

The dates are estimates, counted in working days from the day you order and skipping weekends and bank holidays in England and Wales. You can check progress any time at order tracking, and we email a tracking link when the carrier gives us one.

Digital downloads

A digital file is not posted. It is emailed to you as a download link, valid for 30 days, with no delivery charge.

Digital content can normally be cancelled within 14 days. Your basket asks you to tick a box asking us to send the file as soon as payment clears and confirming that you then lose that right (Consumer Contracts Regulations 2013, reg. 37). Checkout does not go ahead for a download without it, and your order confirmation email repeats it.

Damaged, faulty or wrong orders

If your order arrives damaged, misprinted, faulty or not what you ordered, tell us as soon as you can at hello@theretirementgiftco.com with your order reference and a photo of the issue. Within 30 days of delivery you can reject it for a full refund; after that you still have your rights under the Consumer Rights Act 2015, including a repair or replacement. We reprint or refund at our cost, as set out in our terms. A faulty download is covered in the same way.

Please email before returning anything, as everything is made to order. Postal address for correspondence: 124 City Road, London, EC1V 2NX.

Change of mind

Pictures from our shop are chosen from a standard range, so you can change your mind. You can cancel at any time from placing your order until 14 days after the day you receive it, without giving a reason: email hello@theretirementgiftco.com with your order reference. Then send the picture back unused and in its original condition within 14 days of telling us. You pay the return postage unless it is faulty. We refund the price you paid, including standard delivery, within 14 days of getting it back or of receiving proof that you posted it.

Name prints, portraits and photo prints are made from your photo or from the wording you give us, so they are made to your specification and the usual 14-day right to cancel does not apply (Consumer Contracts Regulations 2013, reg. 28(1)(b)). We can't take one back for a change of mind, so please check the spelling and your preview before you pay.

Printing a spelling or a photo exactly as you supplied it is not a fault by itself. This does not limit your rights where an item is otherwise faulty or not as described.

Your statutory rights

Nothing here limits your rights under the Consumer Rights Act 2015: goods must be as described, of satisfactory quality and fit for purpose.

Questions before you order are answered on the questions page; who we are and how to reach us is on the contact page, and how we use your details is in the privacy notice.